In light of recent cybersecurity developments—including a reported incident involving a major U.S. cryptocurrency exchange—GMO-Z.com Trust Company, Inc. (“GMO Trust”) is issuing this advisory to remind you of the critical importance of staying vigilant against social engineering attacks.
Social engineering is a tactic used by threat actors to manipulate individuals into disclosing sensitive information or performing actions that compromise security. In the recent case, attackers targeted contractors and support personnel overseas, gaining unauthorized access to internal systems and harvesting sensitive data.
Why This Matters to You
While GMO Trust maintains rigorous cybersecurity controls, social engineering attacks often target individuals—customers like you—as a way to bypass technical defenses. By impersonating company representatives or creating a sense of urgency, attackers may try to deceive you into providing account credentials, approving fraudulent transactions, or clicking malicious links.
How to Protect Yourself
To help ensure your safety, please review and follow the best practices below:
✅ Verify Communications
-
Emails or messages from GMO Trust will always originate from our official domain: @gmo-trust.com.
- Be aware of subtle modification such as:
- an underscore _ vs a dash - or
- replacing one letter such as gmo-trust.com vs. gno-trust.com.
- Be aware of subtle modification such as:
- We do not request passwords, passphrases, or MFA codes via email, text, or social media.
- When in doubt, contact our support team directly through our website here.
🚨 Beware of Red Flags
- Unexpected messages claiming urgent account issues or suspicious logins.
- Requests for remote access to your device.
- Emails with attachments or links that seem unrelated to your activity.
What GMO Trust Is Doing
Our security teams continuously monitor for threats and conduct internal and third-party risk assessments of cybersecurity controls. We enforce strict access controls and work with trusted partners to prevent unauthorized access to customer data. We are also increasing internal training and controls to reduce the risk of insider exploitation.
Need Help?
If you receive a suspicious communication or believe your account may be at risk, please contact us immediately at:
📧 Email us here
📞 (347) 244-7476
Your security is our top priority. Thank you for being a valued customer and for partnering with us to keep your information safe.
Sincerely,
The GMO Trust Team