Sending and receiving funds by bank wire
- How can I wire fiat to GMO Trust for a stablecoin purchase request?
- Why is my incoming wire on hold?
- What is the Memo number I have been given from my purchase request?
- What happens if I send funds in a different currency to the denomination of the stablecoin I am purchasing?
- I haven’t received the fiat for a redemption request I made. What should I do?
- How long does it take to process a wire transfer for a redemption request?
Stellar GYEN and ZUSD
Common Questions
- Which exchanges are GYEN and ZUSD listed on?
- Are GYEN and ZUSD open-source? If so, where can I check the code?
- Are GYEN and ZUSD regulated?
- Where are fiat currency reserves held?
- Can I always redeem it here with the ratio of 1:1?
- How can I purchase GYEN and ZUSD?
GYEN/ZUSD Introductions
Account / KYC
- How can I sign up for an account with GMO Trust?
- Account Password and Security
- What is two-factor authentication?
- How can I login to my account?
- How can I change my email address?
- Is there an age restriction to register?
Purchase / Redeem/Swap
- What order are transactions processed in if I have multiple pending redemption or swap requests?
- How can I confirm the transfer status of my tokens or fiat currency after purchase/redemption/swap?
- How can I receive tokens after I made the purchase through GMO Trust?
- Is there a minimum or maximum amount limit for purchases and redemption?
- Are there any fees for purchase, redemption and swap transactions?
- What does it mean to swap GYEN and/or ZUSD?
Business related
Technical related
- What happens if I transfer Ethereum, Stellar Lumens, SOL, or non-GYEN/ZUSD ERC-20/Stellar/Solana tokens to the redemption address?
- What happens if I lose access to an Ethereum, Stellar, or Solana address where I hold GYEN and ZUSD?
- What are the contract addresses for GYEN and ZUSD?
- How can I add GYEN and ZUSD to MEW(MyEtherWallet)?
- What happens if I transfer GYEN and/or ZUSD to a wrong Ethereum, Stellar, or Solana address?